Privacy Policy
Arco Studio Home respects your privacy. This policy explains what personal information we collect, why we collect it, who we share it with, and what control you have over it. It applies to arcostudiohome.ca and to any orders placed through it.
Who We Are
Arco Studio Home is an online home furnishings store based in Guelph, Ontario, Canada. Arco Studio Home is operated by 2218649 Ontario Inc.
Accountability
We have designated a Privacy Officer who is accountable for our compliance with this policy and with applicable Canadian privacy law.
Privacy Officer, Arco Studio Home
home@arcostudio.ca
What We Collect
When you place an order or create an account, we collect your name, email address, shipping and billing addresses, phone number, and order history. Payment card details are handled by our payment processor and are not stored by us.
When you browse the site, we collect device and browser information, IP address, pages viewed, and referring site. This is collected through cookies and similar technologies.
When you subscribe to our emails, we collect your email address and your subscription preferences.
Why We Collect It
- To process and ship your order, take payment, and send order confirmations and delivery updates.
- To answer your questions and provide customer support.
- To screen orders for fraud.
- To send you marketing emails, where you have consented or where we have an existing business relationship with you.
- To understand how the site is used, measure the performance of our marketing, and improve both.
Consent
We collect and use your personal information with your consent, or as otherwise permitted or required by law. You can withdraw consent for marketing at any time. Withdrawing consent for information we need to fulfil an order may mean we cannot complete that order.
Who We Share It With
We do not sell your personal information.
We share it with the service providers we need in order to run the store:
- Shopify, which hosts the store and processes orders on our behalf.
- Payment processors, which handle your payment details directly.
- Shipping carriers and, where a supplier ships an order directly to you, that supplier. They receive the information needed to deliver your order.
- Email, analytics, and advertising providers, which help us send communications, understand site usage, and measure marketing performance. This includes Google Analytics.
We may also disclose personal information where required by law, in connection with legal proceedings, to establish or protect our legal rights, or to a buyer in connection with a sale of the business.
Where Your Information Is Stored
Our service providers may store and process personal information outside Canada, including in the United States. Information held in another country is subject to the laws of that country and may be accessible to courts and law enforcement there.
How Long We Keep It
We keep order records for as long as needed to fulfil the order and to meet our tax and accounting obligations. Marketing contact details are kept until you unsubscribe. Account information is kept until you ask us to delete it.
Your Rights
You can ask us to confirm what personal information we hold about you, provide you with a copy, correct anything inaccurate, or delete information we are not required to keep.
You can unsubscribe from marketing emails using the link in any message, or by contacting us.
To make a request, contact home@arcostudio.ca. We will respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca. Residents of Quebec, Alberta, and British Columbia may also contact their provincial privacy regulator.
Cookies and Tracking
Cookies are small files stored by your browser. We use them to keep your cart working, remember your preferences, and understand how the site is used.
We use Google Analytics, which has advertising and personalization features enabled. This allows us to understand visits across devices and to show relevant advertising based on your activity on this and other sites.
You can control or disable cookies in your browser settings. Some parts of the site may not work properly if you do.
To limit personalized advertising, you can use the Google Analytics opt-out browser add-on, adjust your preferences in Google's My Ad Center, or opt out of interest-based advertising generally through youradchoices.ca.
Security
We use industry standard measures to protect personal information, including encrypted connections and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
The site is not directed to children and we do not knowingly collect personal information from anyone under the age of majority in their province.
Changes to This Policy
We may update this policy from time to time. The effective date below shows when it was last changed.
Contact
Privacy Officer, Arco Studio Home
home@arcostudio.ca
Effective date: August 5, 2026